Tips For Self-Resolution
Many conflicts can be self resolved. If you would like to give it a try, here are some helpful things to consider and a process for doing so.
- Think of a constructive way to deal with the situation before you speak.
- Both people need to agree to ground rules: no interrupting, no name calling or put downs, speak for yourself not for the other person
- One person begins by telling his/her view of the situation using “I” messages.
- The second person restates what the problem is for the first person. Steps 3 and 4 are repeated with the second person telling his/her view, and the first person restating it.
- Both people suggest possible solutions and develop a list of them.
- Both people agree on a resolution by choosing from the list they developed in Step 5.
- Ask yourselves, “How did it go?” and “What might work better next time.”