Mediation is a process where the people in dispute meet with mediators (unbiased, neutral third parties) who guide them through a structured, voluntary, and confidential process to resolve their conflicts. Mediators are unbiased, neutral third parties, who guide parties through a structured, voluntary, and confidential negotiation process. Mediators provide a safe, neutral environment and promote effective communication. They do not dictate the settlement, but assist the parties in reaching their own mutually agreeable solution.
Mediation requires that the individuals in dispute be willing to express their concerns openly and honestly, and also consider the concerns of the other people in the dispute. Mediation encourages collaboration between the parties so that creative solutions can be explored and lasting solutions can be found. The process is effective in both legal situations where a lawsuit has been filed and in circumstances where a non-legal approach is preferred. It is a non-adversarial, respectful and flexible process.
A more detailed explanation of the process is available in How Mediation it Work?