Frequently Asked Questions


Can I make a Donation to the DRC?

Absolutely! The Dispute Resolution Center is a private; not-for-profit organization formed and recognized under section 501(c)(3) of the US Internal Revenue Service code. Generally, donations are tax deductible. Contributions can be sent directly to the DRC office at P O Box 3391, Wenatchee, WA 98807-3391, or you can make an online contribution via PayPal by clicking on the DONATE link.

Do I have to be referred?

You do not have to be referred; anyone personally experiencing conflict may contact the DRC for mediation. Parties may also be referred to mediation. Some of the most common referral sources include: self referral, people who have used the mediation process themselves, neighbors, friends, relatives, private agencies, attorneys, businesses, state and local courts, sheriff or police departments, city and county agencies, and state agencies, (ex. Division of Child Support).

How can I become a Mediator?

The Dispute Resolution Center offers mediation training twice per year. Fall training is usually the second and fourth weekends in October and is held in Wenatchee. Spring training is usually held in March in Moses Lake. Call or e-mail the DRC to receive information about the training as it becomes available or see TRAINING.

Advanced training in Family Mediation is offered once a year in May, usually the weekend following Mother’s Day. Additional seminars and in-services are held at other times during the year. Check with the DRC for a training schedule and pre-requisites.

How do I set up Mediation?

Call our Intake Specialist. You can reach her by calling 509-888-0957. She is in the office Monday–Thursday, 9:00 a.m.–noon, and Friday, 9:00 a.m.-2:00 p.m. If you don’t reach her during this time if you leave your name and a call back number she will get back to you right away. Call us and we will help you explore your options and find what works for you.

You can also reach our Intake Specialist by email at

You can also contact us here.

How long to mediation sessions last?

Most mediation sessions run between 2 and 3 hours in length. If you are scheduled for a mediation session, please block out 3 hours of time to work towards your resolution.

How much does it cost?

Fees are based on a sliding scale according to each party’s income. The range is from $25 to $135 per 3-hour mediation session. Mediation fees for organizations and businesses generally vary according to the length of the sessions, size of the organization or business, and whether a contract exists between the DRC and the organization or business. For a quote for your organization or business, please contact the DRC office directly.

No one is turned away from services due to an inability to pay.

What are the Mediator Qualifications?

• Mediators are certified according to the policies and requirements of Resolution Washington, (the Washington state association of Dispute Resolution Centers), and Washington Mediation Association.

• Certification includes a minimum of 40 hours of classroom training, a written exam, a supervised rigorous internship that includes observation of mediation sessions, mediation practice sessions and a minimum 24 hours of mediation experience

• Additional training is required for Family Law Mediators, Small Claims Mediators, and all mediation specializations.

• Mediators must also adhere to the Standards of Practice of Resolution Washington and of the Washington Mediation Association. (The Standards of Practice can be found here.)

What is Mediation?

Mediation is a process where the people in dispute meet with mediators (unbiased, neutral third parties) who guide them through a structured, voluntary, and confidential process to resolve their conflicts. Mediators are unbiased, neutral third parties, who guide parties through a structured, voluntary, and confidential negotiation process. Mediators provide a safe, neutral environment and promote effective communication. They do not dictate the settlement, but assist the parties in reaching their own mutually agreeable solution.

Mediation requires that the individuals in dispute be willing to express their concerns openly and honestly, and also consider the concerns of the other people in the dispute. Mediation encourages collaboration between the parties so that creative solutions can be explored and lasting solutions can be found. The process is effective in both legal situations where a lawsuit has been filed and in circumstances where a non-legal approach is preferred. It is a non-adversarial, respectful and flexible process.

A more detailed explanation of the process is available in How Mediation it Work?

What kind of causes does the DRC mediate?

The Dispute Resolution Center generally handles the following types of cases:

  • Marriage Dissolution (Divorce)
  • Parenting Plans (includes parents who never married)
  • Revisions or updates of parenting plans
  • Partnership dissolution (business or personal)
  • Family/Relational improvement
  • Parent/Child disputes
  • Senior citizens issues
  • Small claims court cases
  • Neighborhood disagreements about noise, children, pets, etc.
  • Landlord/Tenant disputes
  • Consumer/Business disputes
  • Civil complaints
  • Government/Citizen disputes
  • Organizational/Agency mediation
  • Multi-party mediation

If you don’t see your specific situation listed here, please call the DRC to see if mediation might be appropriate for you.

Which approach to mediation does the DRC use?

The DRC practices a facilitative approach through which the parties are guided through the mediation process to settlement and improved communication. The mediators do not provide an evaluation of each client’s strengths and weaknesses or who is “right” and who is “wrong” as might happen in a mediation under an evaluative style of mediation.

Who are the Mediators?

Mediators for the DRC are members of our local communities who have taken specialized training to become certified as mediators. They represent the diversity of our communities with regard to age, gender, education, language abilities and ethnic communities.